On this episode, Danny Mulcahy from Buffer joins me to share the tools, tactics, and strategies Buffer uses to deliver outstanding customer service.
Danny is a Happiness Hero at Buffer, focusing on the business plan customers and helping them succeed in their social media goals.
If you’re not already familiar with Buffer, this tool makes it super easy to schedule and share content to your social media profiles.
In this episode, you’ll learn:
- Which tools Buffer uses to stay productive
- How to supercharge your customer support process
- The pros and cons of working as a fully distributed team
- How Buffer is able to maintain responsiveness to customer issues
- And much more!
Tools and resources mentioned in this episode:
- Joel Gascoigne
- Leo Widrich
- Help Scout
- Respond by Buffer
- Google Hangouts
- How to Win Friends and Influence People by Dale Carnagie
- Delivering Happiness by Tony Hsieh
- Buffer Blog