On this episode, learn how brands can respond to negative feedback online using the SWARM methodology.
Tod Maffin is president of engageQ digital, a social engagement agency that helps such brands as the Grey Cup, Mountain Equipment Co-op, Pacific Coastal Airlines, Ivanhoé Cambridge, Abbott Pharmaceutical, OK Tire, and more. And he’s the host of one of my favorite podcasts, called Today In Digital.
In this episode, you’ll learn:
- What is the SWARM Methodology?
- How Tod launched a successful podcast
- Tod’s favorite social media tools